How to contact Cheeky Wipes Australia

Best way to get in contact is either by email or our live chat function.

By email: Our amazing team will endeavour to reply to your emails within 48hrs (Monday-Thursday 9am-4pm UK time- excluding Bank Holidays) except during annual sales time when it takes us a little longer!) and if your mail is urgent or you need to cancel your order just email us and write URGENT HELP NEEDED in the subject line. 

Live Chat - on the site is available between 10.30am - 2pm UK time Monday to Thursday (excluding Bank Holidays). If you don't get an immediate response, leave a message (a little like leaving a voicemail) and we'll get back to you as soon as we can. 

By telephone: Live chat and email are preferred as we're a small team, but if you need to talk to someone in person, call Jo on 00447308 130406. Please be aware that this number will only be answered between 9.30am and 3pm UK time Monday-Thursday (excluding Bank Holidays) . 

Cheeky Wipes

Units D9 & 10

Eastside Business Park

Newhaven

BN9 0FB

Jo, Erika, Ness, Kirstin, Paula and the whole amazing team at Cheeky HQ

When will I receive my order?
We have an awesome team in the warehouse hand picking and packing your orders - no bots at Cheeky HQ! Orders are generally dispatched within 2 working days and it can then take up to 3 weeks to receive your order from when it is dispatched. If you are chasing an order that you placed more than 3 weeks ago (that doesn’t contain any items on pre-order) please check your spam or junk folder for a dispatch email. All our delivery updates can be found here.

How do preorders work?
We will hold the entire order until the pre-ordered item is in stock. 

Can I amend or add to my order or pre-order?
Can you send out the items in stock now with the pre-order items to follow? Due to high volumes, we can't amend any orders or pre-orders which have already been placed.

Has the discount been applied?
We love to surprise our customers by running different offers and discounts each month. Only one offer/discount code can be used per order and discount codes are only valid on FULL PRICE ITEMS. Discount codes are not valid on Gift vouchers, Faith in Nature Products, Books, Food wraps and items in our Clearance section. 

If you add a discount code, it may override a free product/multibuy offer/discount as only one offer can be used. You can remove the free items by clicking on the dustbin icon next to them or remove the discount code by clicking on the dustbin icon next to the total.

Discount codes are not valid during our sales. This includes but is not limited to - welcome discount, basket reminder discount, referral discounts.

I have signed up/referred a friend Why haven't I received my discount code after signing up/referring a friend?
Do check your spam or junk folder for the email with the code. If you haven't received it, get in touch with us and we can take a look for you.

Why hasn't my order been completed?
If you are having issues completing your order, please check your email or junk folder for a confirmation email as it is likely that the order and payment have gone through. If you still encounter issues, drop us an email and we can take a look for you. The website is extremely busy so may be running a little slower than usual.